Frequently Asked Questions
Your guide to style, shipping, and seamless shopping.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns can be initiated through our online portal.
How do I find my correct size?
Each product page features a detailed size guide with measurements in both inches and centimeters to help you find the perfect fit.
Do you offer international shipping?
Yes, Urban Planet ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion; 40% of our current collection is made from organic cotton or recycled polyester, with a goal to reach 100% by 2030.